Car Mafia Terms & Conditions

Kindly read and accept our terms before renting a car. Last updated: 05 Apr 2024.

Terms & Conditions for Renting a Car

Driving licence / passport: Original driving licence is mandatory and must be deposited until the end of the trip. Passport is accepted instead of a licence only for foreign nationals or NRIs.
ID verification: If employed, show your employment ID and Aadhaar at delivery. If self‑employed, show GST registration and Aadhaar for verification.
Sobriety: Booking may be cancelled without refund if the renter is drunk or under the influence of drugs at pickup.
No alcohol/tobacco/weed in car: Strictly prohibited. Penalty ₹10,000 per violation.
No animals / commercial goods: Carrying animals or commercial goods is prohibited.
No commercial use without permission: Written approval from management is required for any commercial use.
Pre‑delivery condition check: Renter must verify the car’s interior/exterior condition with photos/videos before taking delivery. New damages on return will be charged.
Self‑pickup timing: Be punctual; delays at pickup won’t change the billing start time.
Return & extensions: Return the car at the booked time. To extend, inform us at least 4 hours before trip end; otherwise extension penalties apply (see below).

Car type	Penalty for late extension
Hatchback	₹1,000 / day
Sedan & MUV	₹1,500 / day
SUV	₹2,000 / day

Doorstep delivery timing: Delivery time depends on driver availability and traffic. The trip starts when the car is delivered to you.
Breakdowns: Do not tamper with the vehicle. Contact the Car Mafia team and follow instructions.
Repairs: If you cause damage requiring repair, take the vehicle only to an authorised service centre. Using a local workshop incurs a ₹10,000 penalty in addition to repair charges.
Cleanliness: Return the interior clean. Stain/foul odour/vomit penalty: ₹1,500.
Payment before pickup: Pay the full rental amount for the entire trip before pickup. Early return does not qualify for a refund.
No compensation for extra fuel/Fastag: We do not reimburse extra fuel or Fastag balance left at return.
Papers: Ensure you carry all necessary vehicle papers. Any fines due to missing papers are borne by the renter.
Traffic fines: All traffic fines/violations during trip dates (even if received after trip end) are borne by the renter.
Speed limit: 80–110 km/h. Above 110 km/h: ₹1,000 penalty for each violation.

Cancellation Policy

ID not satisfactory / IDs missing: If IDs at pickup are not satisfactory or are missing, it’s treated as a last‑minute cancellation and the advance is non‑refundable.
Intoxication at pickup: If the renter is drunk or intoxicated at pickup, the booking is cancelled and no refund is provided.
Date changes: Inform at least 48 hours before the trip to change dates; a 30% charge applies.
Cancellations ≥48 hours before pickup: 30% cancellation charge.
Cancellations & changes <48 hours: No refund.
Within 24 hours of pickup: No changes allowed and no refund processed.

Insurance Policy

Damages < ₹25,000: Renter pays the full showroom‑quoted repair amount at return.
Damages ≥ ₹25,000: Pay ₹25,000 depreciation plus the difference between the showroom quotation and the insurance claim quotation, and a full‑day rental (based on the package) for each day the car remains in the showroom.
No insurance when at fault: If damage is due to traffic‑rule violation, rash driving, drunk driving, or less than one year of hill‑station driving experience, no insurance can be claimed and the renter bears full damage cost.
Towing & legal formalities: Renter is responsible for towing charges and legal/police formalities until the car reaches the showroom for processing.
No off‑roading: Off‑roading is prohibited. Any damages from off‑roading are fully borne by the renter.

For any clarifications, contact us: +91 8838423834, +91 8667245144.

Terms & Conditions for Renting a Car

Driving licence / passport: Original driving licence is mandatory and must be deposited until the end of the trip. Passport is accepted instead of a licence only for foreign nationals or NRIs.

ID verification: If employed, show your employment ID and Aadhaar at delivery. If self‑employed, show GST registration and Aadhaar for verification.

Sobriety: Booking may be cancelled without refund if the renter is drunk or under the influence of drugs at pickup.

No alcohol/tobacco/weed in car: Strictly prohibited. Penalty ₹10,000 per violation.

No animals / commercial goods: Carrying animals or commercial goods is prohibited.

No commercial use without permission: Written approval from management is required for any commercial use.

Pre‑delivery condition check: Renter must verify the car’s interior/exterior condition with photos/videos before taking delivery. New damages on return will be charged.

Self‑pickup timing: Be punctual; delays at pickup won’t change the billing start time.

Return & extensions: Return the car at the booked time. To extend, inform us at least 4 hours before trip end; otherwise extension penalties apply (see below).

Car type	Penalty for late extension
Hatchback	₹1,000 / day
Sedan & MUV	₹1,500 / day
SUV	₹2,000 / day

Doorstep delivery timing: Delivery time depends on driver availability and traffic. The trip starts when the car is delivered to you.

Breakdowns: Do not tamper with the vehicle. Contact the Car Mafia team and follow instructions.

Repairs: If you cause damage requiring repair, take the vehicle only to an authorised service centre. Using a local workshop incurs a ₹10,000 penalty in addition to repair charges.

Cleanliness: Return the interior clean. Stain/foul odour/vomit penalty: ₹1,500.

Payment before pickup: Pay the full rental amount for the entire trip before pickup. Early return does not qualify for a refund.

No compensation for extra fuel/Fastag: We do not reimburse extra fuel or Fastag balance left at return.

Papers: Ensure you carry all necessary vehicle papers. Any fines due to missing papers are borne by the renter.

Traffic fines: All traffic fines/violations during trip dates (even if received after trip end) are borne by the renter.

Speed limit: 80–110 km/h. Above 110 km/h: ₹1,000 penalty for each violation.

Cancellation Policy

ID not satisfactory / IDs missing: If IDs at pickup are not satisfactory or are missing, it’s treated as a last‑minute cancellation and the advance is non‑refundable.

Intoxication at pickup: If the renter is drunk or intoxicated at pickup, the booking is cancelled and no refund is provided.

Date changes: Inform at least 48 hours before the trip to change dates; a 30% charge applies.

Cancellations ≥48 hours before pickup: 30% cancellation charge.

Cancellations & changes <48 hours: No refund.

Within 24 hours of pickup: No changes allowed and no refund processed.

Insurance Policy

Damages < ₹25,000: Renter pays the full showroom‑quoted repair amount at return.

Damages ≥ ₹25,000: Pay ₹25,000 depreciation plus the difference between the showroom quotation and the insurance claim quotation, and a full‑day rental (based on the package) for each day the car remains in the showroom.

No insurance when at fault: If damage is due to traffic‑rule violation, rash driving, drunk driving, or less than one year of hill‑station driving experience, no insurance can be claimed and the renter bears full damage cost.

Towing & legal formalities: Renter is responsible for towing charges and legal/police formalities until the car reaches the showroom for processing.

No off‑roading: Off‑roading is prohibited. Any damages from off‑roading are fully borne by the renter.